1. Are all your Stones genuine ?
We are selling both genuine and lab created gemstones. There is always mentioned in the
description about the stones so be careful before purchasing.
2. What is the purity of your silver jewelry?
Our silver jewelry purity is solid 925 sterling silver. All of our items are stamped with
925 which proves the purity of silver.
3. Is your jewelry brand new?
Yes, all of our Jewelry is brand new and in top retail condition. The captured piece image just only represents the whole stock. There can be some variations in the natural gemstones and handmade jewelry items.
4. Do you use treated gemstones?
Yes we use some of treated gemstones to enhance the gemstones color and durability but it is mentioned on our website, so that the customers can order after browsing everything.
5. Do I have to pay any duties and taxes?
All the duties and taxes will be paid by us which is applicable in our country and all other duties and taxes of your country will be paid by you.
6. Is ordering online safe?
Yes, we are partner with Payoneer and Paypal – they are world's leading providers of online payments, to ensure that you can shop with confidence.
7. When my orders will be shipped?
We ship all paid orders within 24 hours. Weekends orders will be shipped on Monday or Tuesday, if Monday is a Holiday.
8. When will I get my order?
As your order is shipped internationally with economic postal service, so it will take time to deliver at least 5 to 12 days. But there is no need to worry about the order because as soon as we ship the order we provide tracking number to the customers to track their order.
9. Can I return my item?
If for any reasons, you are not happy with your purchase, return the jewelry within 7 days and we will exchange it or refund the purchase price but as we ship internationally so if you want to return the item you will have to create a shipping level yourself.
10. What indicates GMT time?
GMT time means Greenwich Mean Time. GMT is an absolute time reference & doesn't change with the seasons. You can check current GMT time at http://www.greenwichmeantime.in/