FAQ
1.
Are all your
Stones genuine ?
We are selling both genuine and lab
created gemstones. There is always mentioned in the
description about the stones so be
careful before purchasing.
2.
What is the
purity of your silver jewelry?
Our
silver jewelry purity is solid 925 sterling silver. All of our items are
stamped with
925 which proves the purity of
silver.
3.
Is your jewelry
brand new?
Yes, all of our
Jewelry is brand new and in top retail condition. The
captured piece image just only represents the whole stock. There can be some
variations in the natural gemstones and handmade jewelry items.
4.
Do you use
treated gemstones?
Yes we use some
of treated gemstones to enhance the gemstones color and durability but it is
mentioned on our website, so that the customers can order after browsing
everything.
5.
Do I have to pay
any duties and taxes?
All the duties
and taxes will be paid by us which is applicable in our country and all other
duties and taxes of your country will be paid by you.
6.
Is ordering
online safe?
Yes, we are
partner with Payoneer and Paypal – they are world's leading providers of online
payments, to ensure that you can shop with confidence.
7.
When my orders
will be shipped?
We ship all paid
orders within 24 hours. Weekends orders will be shipped on Monday or Tuesday,
if Monday is a Holiday.
8.
When will I get
my order?
As your order is
shipped internationally with economic postal service, so it will take time to
deliver at least 5 to 12 days. But there is no need to worry about the order
because as soon as we ship the order we provide tracking number to the
customers to track their order.
9.
Can I return my
item?
If for any
reasons, you are not happy with your purchase, return the jewelry within 7 days
and we will exchange it or refund the purchase price but as we ship
internationally so if you want to return the item you will have to create a
shipping level yourself.
10. What indicates GMT time?
GMT time means
Greenwich Mean Time. GMT is an absolute time reference & doesn't change
with the seasons. You can check current GMT time at http://www.greenwichmeantime.in/